Privacy Policy – Brisbane Streetscape

Last updated: 25 August 2026

Brisbane Streetscape (“we”, “us”, “our”) provides complete end-to-end rendered fence solutions for Brisbane homeowners. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

At Brisbane Streetscape, we respect your privacy and are committed to protecting your personal information. Here’s how we collect, use, and store your info when you use our site or submit an enquiry.

What we collect

• Contact & project details: full name, email address, phone, residential or business address , photos/plans, finish preferences, timeframe, quote and job enquiry information, marketing preferences, website usage and analytics data.
• Site conditions: access notes (pets, gates, slopes), known issues (if applicable).
• Communications: emails, SMS, phone notes, review/feedback.
• Website & ads data: pages viewed, referrers, device/browser info, cookies and similar (Google Analytics/Ads; Meta pixel if used).
• Payment & account records: invoices, payment status and history (we do not store full card/bank details).

How we use it

We collect and use personal information for purposes as noted below.

• To respond to enquiries (we aim to reply within one-two business days).
• To provide quotes and deliver services/work you’ve asked for.
• To schedule teams, logistics and access.
• To invoice and manage accounts (7-day terms, payment on completion).
• To improve our website, services and advertising relevance.
• To request reviews and publish testimonials (with consent).
• Legal/insurance compliance (QBCC, warranties, record-keeping).

Legal bases (AU context)

• Consent (you submit a form, tick a box, or otherwise opt in).
• Contractual necessity (we need details to quote and deliver).
• Legitimate interests (quality control, security, reasonable direct marketing).
• Legal obligations (ATO/QBCC records, consumer law).

Cookies & analytics

We use cookies and similar tech (e.g., Google Analytics/Google Ads, Pixels, Meta). They help us understand site usage and measure ad performance.

Our website may use cookies, pixels and analytics technologies to: 

• improve website functionality
• analyse website traffic
• understand user behaviour
• measure advertising performance
• deliver relevant advertising.

You can:

• Adjust browser settings to block cookies.
• Use Google’s opt-out tools and Ad Settings.
• Decline non-essential cookies via our banner (where presented).

These technologies may be provided by third-party platforms including Google and Meta.

CRM, automation and third-party service providers

To operate our business efficiently, we may use third-party cloud software and automation platforms including:

• customer relationship management (CRM)
• workflow automation
• job management
• email marketing
• analytics and communication systems.

These providers may include: GoHighLevel, Make.com, simPRO, Google Workspace, Meta/Facebook advertising platforms, email and SMS communication providers, accounting and invoicing software providers.

These providers may process personal information on our behalf for business operations such as: managing customer enquiries, automating communications, project and job management, marketing campaigns, internal administration, analytics and reporting. 

We take reasonable steps to ensure third-party providers maintain appropriate security and privacy protections.

Marketing Communications 

We may send you marketing communications relating to our services, promotions, updates or special offers where permitted by law or where you have provided consent.

Marketing communications may be sent by:

• email
• SMS
• phone
• social media advertising.

You may opt out of receiving marketing communications at any time by:

• clicking the unsubscribe link in emails
• replying STOP to SMS messages where applicable
• contacting us directly.

We will process unsubscribe requests within a reasonable timeframe.

Sharing your information

We may share with:

• Operational partners: delivery/logistics providers, only what’s necessary.
• Professional services: accountants, legal advisers, insurers.
• Technology providers: email/SMS systems, CRM platforms, workflow automation platforms, analytics providers, cloud storage and operational software  (data may be stored in Australia or securely overseas).

We don’t sell personal information.

Storage & security

We use reasonable technical and organisational safeguards (encryption in transit, access controls, least-privilege). While no method is 100% secure, we work to protect your information.

If we become aware of a data breach likely to result in serious harm, we will take reasonable steps in accordance with applicable Australian privacy laws.

Retention

• Enquiries: typically 24 months (to support follow-ups).
• Project & financial records: typically 7 years (ATO/QBCC).
• We delete/anonymise when no longer needed, unless legally required to retain.

Access & correction

You can request access to the personal information we hold about you and ask us to correct it if inaccurate. We’ll respond within a reasonable time.

You may also request that we delete personal information where appropriate and permitted by law.

To make a request, please contact us using the details provided below.

We may require verification of identity before processing requests.

Overseas transfers

Some third-party providers we use may store or process personal information outside Australia, including in countries such as the United States and the European Union.

As a result, your personal information may be transferred to, stored or processed in overseas jurisdictions.

By using our services or providing information to us, you acknowledge and consent to the possibility of overseas processing and disclosure in accordance with this Privacy Policy.

We take reasonable steps to work with reputable service providers that maintain appropriate security standards and contractual privacy protections.

Children

Our services are for homeowners and builders. We don’t knowingly collect information from children under 16.

Complaints

If you have privacy concerns, contact us first. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Brisbane Streetscape
Email: admin@brisbanestreetscape.com.au
Phone: 0409 627 020
Service areas: Brisbane

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.